Shipping & Delivery Policy by Maison Gourmestan

At Maison Gourmestan, we are committed to delivering our cakes, baking batters, and dessert products fresh, safely, and on time. Please read our Shipping & Delivery Policy carefully before placing your order.

1. Shipping Coverage

We currently deliver across selected locations in India. Delivery availability may vary depending on your city, pin code, and product type.

For confirmation of delivery service in your area, please contact us before placing your order.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation of payment.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Custom or bulk orders may require additional preparation time.

3. Delivery Timeframe

  • Standard delivery typically takes 2–5 business days, depending on your location.

  • Metro cities may receive faster delivery.

  • Delivery timelines are estimates and may vary due to external factors.

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Free shipping offers may be available during promotions or on minimum order value.

5. Delivery Partners

We work with reliable courier and logistics partners to ensure safe handling and timely delivery of your order.

Once your order is dispatched, you will receive tracking details via email or SMS (if applicable).

6. Delivery Delays

While we aim to deliver within the estimated time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Courier service disruptions

  • Incorrect or incomplete delivery address

  • High seasonal demand

Maison Gourmestan shall not be held responsible for delays caused by circumstances beyond our control.

7. Incorrect Address or Failed Delivery

Please ensure that the delivery address and contact details provided are accurate.

If a delivery fails due to:

  • Incorrect address

  • Recipient unavailable

  • Incorrect phone number

Additional re-delivery charges may apply.

8. Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

  • Do not accept the package.

  • Immediately contact us at ordersmg@gourmestan.com with photos and your order number within 24–48 hours.

We will review the issue and assist you accordingly.

9. Perishable Products

As our products may include perishable baked goods and batters:

  • Please ensure someone is available to receive the order.

  • Maison Gourmestan is not responsible for spoilage due to delayed acceptance after delivery attempt.

10. Contact Us

For shipping-related queries, please contact:

📧 Email: ordersmg@gourmestan.com
📞 Phone: +971-585568292